Certifications Matter When It Comes to Service and Repairing Your Equipment
Commenco is the Midwest’s Premier Certified Service Center
What is the Certified Service Center Program? The Certified Service Center (CSC) program is designed as a tool to help consumers find quality service centers, to help electronics and appliance manufacturers select service centers for in-warranty repairs and to provide a standard for professional service firms that desire to offer outstanding customer service.
Why is it important to participate in the CSC program? Participation shows our customers that we mean business. Becoming a CSC demonstrates to customers, and the entire industry, that customer service and satisfaction are paramount in our service center. It lets our customers know that they are guaranteed high quality service and repair work. CSC status places our business in the elite network of service centers that customers turn to and trust for quality.
What’s Involved? To attain Certified Service Center status, a service center must comply with specified requirements in all service facets, including:
- Facility service capability
- Code of conduct
- Appropriate test equipment and tools
- Customer service and warranty policy
- Management skills
- Technician certifications
- Licensing and insurance
- Professional appearance
We’re a Motorola Service Elite Specialist
As a designated Motorola Service Elite Specialist, Commenco meets certain requirements such as:
- Accreditation as a Certified Service Center by an industry-recognized institution
- Compliance with Motorola’s environmental health and safety policy
- Our technicians hold certifications and meet the training requirements necessary to perform certain services on new and existing Motorola radio systems and subscribers
Our in-house, factory-trained service professionals are dedicated to keeping your systems and devices performing at their peaks via the latest test equipment and our expansive inventory of factory original parts.
Electronics Technicians Association (ETA)
The ETA, in partnership with Motorola, offers basic and advanced certifications for Motorola technicians and service stations. Commenco and Motorola encourage technicians to take the basic electronics Associate CET (Certified Electronics Technician) exam, and several go on to take the full journeyman level CET. This requires taking either the WCM (World Class Manufacturing) or USMSS (US Motorola Service Stations) certification. Our technicians have gone on to obtain Senior and then Master level CET certification.
Authorized Zebra Printer Repair Specialist
Our Zebra-certified service technicians complete extensive factory training regarding maintenance and repair of all Zebra barcode label printers. Commenco’s technicians, endorsed and certified by Zebra, provides on-site and repair, as well as installation, maintenance contracts and technical support.
PICS, a prominent contractor pre-qualification company, focuses on improving safety. As an industry leader in contractor screening, PICS has become known as a world-class supplier management service. It sets the global bar in helping contractors prequalify for the companies for which they work.
Companies around the world use the PICS system to locate contractors, like Commenco, that offer the highest level of health and safety management within their service offerings.